"File Not Found" Error

Article applies to:
  • Sibelius 5, 6, 7
  • Kontakt/Kontakt Player 2, 3, 4, 5


The "File not found. Please make sure that external drives are connected" or "File was not found. Please check if Library installed correctly" error indicates that Kontakt cannot locate one or more .nki files requested by the score. Automatic loading is aborted when a file is not found.


Verify that your library is fully up to date and, if applicable, is the correct version indicated as required for the sound set.

If it is, remove the library from the Kontakt "Libraries" panel by selecting the gear icon at the lower right of the library wallpaper and then clicking "Remove Library".

Add the Library to Kontakt again by selecting "Add Library" from the Kontakt "Libraries" panel and then selecting the root folder of the library on your system.

Last Modified: April 9, 2012